At Gregory Liam, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to help you. Please read the details below to understand our return process.

1. Return Eligibility

You may return eligible items within 30 days of receiving your order. To qualify for a return, items must meet the following criteria:

• Must be unworn, unwashed, and in their original condition.
• All tags must still be attached.
• Items must be free from odors, stains, and any signs of wear.

Please note: Certain items, such as intimate apparel, may be non-returnable for hygiene reasons. This will be clearly indicated on the product page.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for the return.
2. Once your return request is approved, you will receive a return authorization number and further instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your bank’s processing time.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Your return will be processed for a refund as outlined above.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with instructions on how to return the item for a replacement or a full refund.

7. Changes to This Return Policy

We may update this return policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns regarding our return policy, please reach out:

Email: [email protected]
Phone: +1 (555) 987-5445